I'm updating my review and adding on another star because the owner contacted me. For me that is all it takes, I don't expect any business to be perfect and when I wrote my review I wasn't sure anyone there really cared about what they were doing. Now that I know the owner cares I will happily continue to use their service. I do feel a little ashamed I didn't try to contact him first. so up to 4 stars for now and I'll add the last one after we print a few more shirts.