The Sheraton Downtown Phoenix is a beautiful hotel. The rooms were very clean and nice and the beds are comfortable.
This review is based on their poor customer service. We checked in Friday 06/13, the line was not too long and we figured it would move fast... it didn't. As we were waiting we could hear the conversation going on behind us which consisted of a guest's card not working after being reactivated twice and here was was waiting in line for a 3rd time. Finally after about 15-20 minutes we get to the counter. Since we had to park in the "overage parking lot" right across the hotel I made sure to ask if there would be a fee or if I would have to get the ticket validated. The front desk clerk (wish I would have wrote down her name) told me it was complimentary with our room and we would not be charged for parking.
Checked out the next morning around 6am, the kiosk kept trying to charge us $19.40. Since the front desk clerk said it was complimentary we rang the bell and told them what was going on. They didn't say anything but simply released the lever for us to get out so I figured everything was ok.
Two days later there is the charge for parking on my credit card. I finally got around to calling them today, a few hours later an employee named Ishban (sp?) called me back. I told him the entire situation and he would not issue a refund or any kind of compensation. If I would have known they were going to charge me I would have parked somewhere else for much less than almost $20! What bad customer service, especially for a hotel. Very disappointed.