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| - Writing an update because after several years (four) shopping here, I now actually try and avoid this location, for one reason only: the deli counter. Everything else is great, but that experience is painful in the extreme. Which is a shame, since it's pretty much the first encounter you have in the store. Every time I go it's a massive exercise in frustration and taints the whole experience. So first of all, there is no ticket system, so everyone just has to hover around the counter hoping they get picked next. Many, many times I've been waiting for like five minutes, then someone else wanders up and gets served before me. This stupidity would be SO easy to fix - just get a ticket system! Then there's the deli staff. They seem to have a pretty high turnover of staff, and they seem to put their youngest and least well trained people on this counter. They are usually teenagers and often they have no clue what they are doing. When you eventually manage to get their attention (the girl who was on the salad bar on Saturday afternoon literally just ignored me because she was chatting to her friend), if they can understand what you want, they move at a glacial pace. Because they are always obviously new to the job, they take forever to do anything. If you want both salad AND meat, you have to wait twice. I get why that is--they don't want people who handle meat also handling salad--but I can't help but think there has to be a less frustrating way - couldn't they just have different pairs of gloves? Then when you get to the cheese counter, someone really smart has decided to put a massive cheese board display thing right on top of the counter, so it's impossible to actually see the person you are trying to talk to on the other side. Seriously, who thought this was a good idea?
Anyway, the whole process is inefficient, time-consuming, incredibly frustrating and basically the worst part of this store by far. If I do go to this Loblaws now I often just bypass the deli counter altogether, which is such a shame because I like the products and would love to buy them, and this should be the best part of the experience. The really infuriating thing is it wouldn't take much at all to fix it: just get some decent staff on there, give them good training so they know what they are doing, and install a ticket system. Shouldn't be that hard, Loblaws!!!
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