I have been a customer at Seville Cleaners for almost a year now and consistently use this store for my family's dry cleaning services. I work in downtown phoenix, live in Tempe and drive to Scottsdale because I like the services I've received at Seville. I've never had a problem with the business until yesterday.
I was scrutinized and belittled by two of the employees when I tried to use my Belly app points. They questioned me on how many points I accumulated when it was apparent on my phone. The points I accumulated equated to $1.50 off, really not a big deal compared to how much I've spent at this business over the past year on dry cleaning. The employees were also terse and quite unfriendly when I picked up my items. On top of this, when I returned home and checked my clothes, they were not pressed properly and the work seemed incomplete so I now have steam them myself.
This one experience with these employees has certainly left a bad taste in my mouth. As a customer, I have multiple dry cleaners to choose from yet I chose this business. I felt humiliated that these employees scrutinized me over a points system and didn't seem to take care with my clothing. I don't understand why a business would affiliate with the app if you don't want to honor it. Needless to say, you've lost a loyal customer, I'll take my business elsewhere.