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  • When I walked into Jimmy Wan's restaurant in Fox Chapel with a party of 3 on Sunday, April 10, 2016, the host looked at us as if we were aliens. Not sure if it was because of our "dark skin". I put up 3 fingers and without saying a word, he lead us to a table, placed 3 menus on the table, and walked away. The first waiter, named Paul, (I had to ask him his name) who was neither personable or friendly, came to the table and asked us what we wanted to drink. He brought us our drinks and proceeded to tell us that he was going on break in 12 minutes. It was a good thing that we knew what we wanted to eat, albeit we still felt rushed. He took our order and we didn't see him again until it was time to pay the check. In the meantime, a female waitress brought out our meals which were delicious. The egg rolls are out of sight! During our meal the three of us talked about how we would never patronize this restaurant again nor recommend it to others. Then another young man who was a waiter, named Tin, came over to our table to see if we were enjoying our meal and to find out if we needed anything. He did this SEVERAL times and was very accommodating and even joked with us. I told him that he was turning a bad experience into a rather pleasant one. At the end of our meal, he brought us our check and I gave him my credit card. I then noticed that the first waiter Paul had returned from his break. Tin then came back with the receipt which I signed. Instead of adding the tip to the receipt, I handed Tin a 25% CASH tip at which point he said he was going on break. I did not want the first waiter Paul to have any part of that tip because he was not friendly. As we were leaving the restaurant, Paul had the audacity to come running out behind us asking why I had crossed out the line on the receipt for the tip. I told him that it was because I had handed the tip directly to Tin. As previously mentioned, the food was delicious. However, the service, with the exception of a kind waiter named Tin, leaves a lot to be desired. 5 stars for food. 2 stars for service!
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