Terrible customer service at this PDQ store . Will not be back .
Went in for the first time . Saw a posted sign at the register advertising a three peice tender combo meal for $5 bucks .
I clearly pointed to the sign and told the cashier I would have the $5 combo special. She rang up my order and charged me $7.46 . I took the food to my table and looked at the receipt thinking the combo special probably didn't include the soda . But why would soda be an extra $2. 46 ?
I told the cashier I thought the combo was $5 dollars ? She said " oh that special starts at 7 pm . I asked her to tell me the time since I didn't wear a watch . It was 6:48 pm . I asked her if she could reimburse the difference . I had assumed it was already 7 pm (my fault ) .
She went to get someone else . The manager ? Shift supervisor ? Obviously someone who was in charge . I explained that it was my fault for not knowing the proper time . But since I had clearly pointed to the sign when placing the order , I should've been told that it was 12 minutes too early to receive that special .
In a not so friendly manner told me he was unable to refund the difference.
I asked him if I didn't like the taste of the food or if the food was too cold would he refund the entire price ? He said yes . So I then told him the food was cold and he gave me a very slow and drawn out refund for the entire amount . Plus then he took the plate of food which I had already handled and put it neatly back on the kitchen where I'm assuming he planned on re selling it . ( health code violation) .
So for the difference of $2 dollars and 12 minutes in time ... He would rather refund the Entire price of the meal , and also lose a customer forever ? No problem . This is Las Vegas and we have many different choices on each block to choose from. The reason I give ONE Star and will never come back is the poor customer service combined with him not throwing away the food I had already handled .