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  • Around Thanksgiving 2017 we Purchased security door that had to be custom built. They said around 4-6 weeks delivery. Guy came out to measure and order was placed. 6 weeks later no door and started to escalate. Finally we got an answer and door company came to install. all to say the door is the wrong size. We went in to complain all to hear it wasn't their fault. Escalated to manager and found it was entered wrong. They pleaded to give them another chance and took off $200 off the door price. Another six weeks and guess what? Installer says its the wrong size again. We called extremely upset and canceled the order and asked for our money back immediately, all to hear we have to come in the store with the credit card we used. Salt in wound. I will always avoid Home Depot when I can.
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