They are great at getting you new tires and on your way. But their customer service after the sale is lacking. When I saw my tire getting low I took a closer look at all my wheels and noticed that they cracked all of my center caps and didn't put one back on (passenger side of the car) I'm guessing because they broke it. I pointed out how the last time I was here your guys must have used a torque wrench to tighten my center caps and cracked them all. The gentleman I was talking to said "our guys know not to do that and since you didn't bring it up when you pick up the car last time there's nothing we can do about it."
I have full road hazard warranty, I got a screw in my tire that was going low. I had to get a new one, couldn't be fixed. After one hour and the whole waiting room was finished and back out the door, twice that happened, I started getting upset. It takes 15 minutes to change one tire. Get me in and out!!! Then go back to the four tire jobs. They know they have to wait over an hour. This even after they saw I've bought three full sets of high end tire with warranty in 3 years. This is NOT how you keep returning customers. They'll be lucky if I ever come back. Also, every time I got tires I reminded them to keep the chrome caps on my valve stems. Every time they threw them away and I had to ask them for new ones.