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| - I've been with Cox pretty consistently over the past 2 years, and I have dealt with their semi-horrible, inconsistent customer service that whole time because they basically have a monopoly on semi-decent service here. No more. Like an idiot I forgot to make a payment, and next thing I know they cut off my service.. and I could understand that. I made the payment and went on my merry way. That was a month ago.. and then today they cut off my service again. Lo and behold, they supposedly never got my payment (even though it posted in my bank account) and on top of it they're charging me a few "reactivation fees" which the previous morons I dealt with at Cox never once mentioned when I called them about this previously - making my payment triple. After dealing with several short, rude, sarcastic reps today (INCLUDING a really rude supervisor, which is what pushed me over the edge) I finally had it and canceled my service. I could care less about them cutting off my service, or about the late fees - like I said, that was MY mistake. However the awful customer service? THAT is NOT my problem. If I treated my customers like that at work, I honestly wouldn't have a job anymore. I already have one of those lame crickett internet sticks and it's already more consistent than the Cox service. I guess I'm going to have to go to Century Link eventually. They sent some reps around my neighborhood a few weeks ago and they were a) really nice and b) really knowledgeable.
Good job Cox - you quite literally drove me to your competition. I realize it sucks to deal with people day in, day out, but don't treat me like crap when I'm one of the reasons you get a paycheck.
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