It's been almost a week playing tag with this company. They stopped by my house to look at my backyard fence that needed repair and give me an estimate. They said they will email it to me. They never did. I have not heard back from them since. I called several times to follow up and they promised to get back to me, and they never did. Now, they are not answering my phone calls. I have to call them with a different phone number every time to make them pick up the phone.
I cannot speak to the quality of their work, but their customer service is really bad.
I just found out that not returning their customers' phone calls is a practice. Take a look at the other reviews here and their BBB reviews.
https://www.bbb.org/phoenix/business-reviews/fence-contractors/pinnacle-fencing-solutions-in-phoenix-az-97025937/reviews-and-complaints?section=reviews&reviewtype=negative
Now I'm more than a week behind schedule. I should have read these reviews before calling them.