Been here probably 15 times and always had awesome service and food. The staff is super fast. I remember I even remarked to them that it was like watching a military operation the way they communicate up and down the assembly line and with the cook in the back. They'll even acknowledge that they heard a request from another employee if they are in the middle of something else but just about to get to it. Once my burrito tore a tiny bit and they called my attention to it and asked if I would like a new tortilla. I said no it's fine since I'll hold it in the foil anyhow but it was nice to ask. After she rolled it in foil she put a big arrow saying 'tear' so I knew which side it was on. It's bizarre to me that other yelpers seem to have such an opposite experience in this aspect.
And of course the actual food is crave inducing. I really do crave chipotle. And it never disappoints. In my opinion the barbacoa is by far the best meat choice. And I always get the sauted peppers and onions.