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| - January 21st was a day I was looking forward to for months. I had no idea where my friends were taking me for my bachelorette, but they planned a fun filled day.
It started at the spa at Windsor arms, followed by high tea, then later a night on the town.
I've never on my life have been to an establishment where I and my friends were treated like second class citizens and so rudely. They first did not have our reservation for high tea even aftery friend called the day before to confirm. They rushed and sat us upstairs outside the gym spa, a group of 6 girls at a table that can barely accommodate 4 people. There was literally no room for you to even set a plate down so you were left to eat your snacks from your lap. When we complained it took them forever to fix the issues and in that time(30mins lager) our food and tea were cold. Not only was it cold, simple things like sugar,milk, cream or even spoons were not even on hand. Finally a half hour later it certainly but we just carried on and tried to make the best because we were on a tight schedule for the day and well no one wanted to make a day which was suppose to be special to be ruined by incompetence from the management and staff. The manager of the spa had promised we would receive 50% off for services and tea. When it came time to pay Daphne the spa manager left for the day and did not reiterate anything to her staff. So we asked to speak to the manager, who took his time to come up and at one point wanted us to wander around the hotel to find him. George Friedman came in, looked at us and basically made up in his mind that we were a bunch of kids trying to screw him over and be cheap and not pay. He never introduced himself, or shook our hands. He never made eye contact with us. He kept saying people like you. You mean people who are young and have brown skin? At one point he approached my friend in the most confrontational, aggressive manner like he was going to hit her. How in any way is this professional or exude any ounce of customer service? I began to video tape the altercation. He kept saying why did you people come here? We don't want you here! I'm sorry if we look like highschool students, which we do because my friends and I are short and well are aging well. We are in our mid-30s, it is absurd to be treated like this and equally absurd that establishments like this one still exists. What's even more sad is that he actually owns the hotel. Eventually George honored the arrangement made by Daphne but that was only after we called her, which George refused to do. I think he wanted us to basically leave.
Never in my whole life have I felt like a second class citizen and just well abused by the management of that hotel and spa. They are unprofessional have no regard to basically customer service and well have no idea how to manage.
I will never set foot in that place again, and well if anyone is reading this review you would be better to go to other high tea establishments that have better food and service. The Windsor Arms is not worth your time or money.
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