| rev:text
| - On December 8, 2103, I reserved a rental car online through Hertz. It was a Sunday, so I had no choice but to drive to McCarran Airport, a 40 minute round trip from my home, to pick up the car.
When I arrived, everything seemed fine. The contract amount looked about right (because part was prepaid and part was due on return), and I was never shown any contract details before I was asked to sign electronically for the car.
When I arrived home and really examined the contract, I found that the employee at the desk had added insurance to the contract without my permission. My online reservation showed NO insurance very clearly.
I called the Hertz reservation line who told me that I had no choice but to go back to the rental location - again, a 40 minute drive on a Sunday night. I tried calling the location repeatedly, but no one would pick up the phone.
So...I drove. I used gas in the rental car. I was required to pay for that gas. I took over an hour out of my day because of an employee who was trying to earn commission (I learned that counter employees are commissioned on sales of insurance).
When I got back to the airport, I asked for a manager. I spoke with the very unsympathetic manager on duty who didn't do much but told me she would give me a coupon for 10% off a future rental - which certainly didn't cover my expenses for the counter employee's fraud. Explaining that I would never rent from Hertz again, I asked if that 10% could be used on the current rental. The manager on duty agreed.
I had originally reserved the car for two days but was so disgusted that I ended up returning it a day early because I didn't want anything to do with Hertz ever again. It was then I found out that the 10% promised by the manager on duty wouldn't be honored.
I've emailed Kyle Oldham, the purported General Manager of the location, and he ignores me. I've contacted Hertz customer service TWICE and recounted my story. The last customer service agent, Melissa (agent ID 7837), to whom I spoke on March 17, 2014, promised me I would receive an email confirmation of my complaint. No such email was ever received.
Bottom line, go elsewhere. I've rented all over the US and Europe using Avis, and now I know why. I've never had a single problem with Avis, and their customer service has been fantastic. Hertz couldn't care less about its customers. Who wants to do business with a company like that?
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