this is one of those reviews that if I could give 0 stars I would.. this was Sunday night 10/25/2015 at 6:15pm. this was our first visit and after reading the reviews here we felt pretty comfortable that we were going to have a good experience.
Initial impression: When we arrived no one was available to seat us. after a couple of minutes Kevin saw us and asked us if we wanted a table for two. we said yes. he said he would get a table ready for us (there were many open tables) he walked over to a table right by the door where we were and took their bill and payment and left us standing at the doorway. another couple of minutes go by while he is having a conversation with someone behind the bar area. a female waitress comes in from the outside. sees us.. greets us and tells us to sit wherever we would like. (should have left then but okay)
Ordering: so we have a seat. we'd already looked at the menu online so we already kinda knew what we wanted. after about 5 minutes Kevin came over and took our drink order. we said we were ready to order and ordered crab Rangoon and we both ordered Ginger Fantasy.. I now know why they call it fantasy.. you get to fantasize about eating it for an hour. Kevin asked if we wanted the crab Rangoon before our meal which we said yes.
Getting your order: a few minutes later we get our drinks. we've now been in the place for 10 minutes and just getting drinks. after about 5 minutes we see another couple who were there when we got there get up and leave. they apparently didn't even have a drink order taken yet. the lady sitting by the door left about the time we placed our order. 25 minutes go by and the table the lady was siting at is still not cleaned off. we have seen about 6 people come in to pick up to go orders. we are now in the place 35 minutes and the crab Rangoon makes it to our table. I was actually just getting up from my seat to leave when he brought them out. around this time 2 other couples came in and were seated. The crab rangoon was barely warm.. which means its been sitting there at least 5 if not 10 minutes. it takes a while for a fried food to get that cold.
During this time we had a table of 2 behind us that were talking really loud about throwing up and some co-worker who was gay and had a lesbian lover. very loud and obnoxious. They finally left about 10 minutes later. after being here for 45 minutes the dirty table is finally cleaned off.
Still waiting for our actual meal. so we've now been in the place an hour.. no one has said anything about our order and the 2 couples who came in 25 minutes ago have their food. we ask our waiter for the bill for what we have had so we can leave. we go to the counter and my wife complains about the level of service and taking an hour to get a meal. She asks him to hurry up as he has already wasted enough of our time. Kevin turns around and begins to get smart mouthed with her and said "I'm doing it look you can see i'm ringing up your order" my wife says well it's about the only thing I've seen you do so far. he then argues with her about how busy he has been and how much he has been doing. she turns and walks away. at that point someone else was maybe the one in charge tonight called kevin back. I asked Kevin if he was seriously arguing with a customer who just waited an hour to get a meal and still didn't get it. left and will not return.