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  • No one at the door to seat us. After waiting a few minutes, we seated ourselves. Waited too long for our waitress, and after our drink and dinner order, waited way too long for our food. Ordered a bowl of Chili, and got a cup. Waitress apologized and very nicely said, "Please keep the cup, I'll get you a bowl." Proper response. She came back in 2 minutes and said, "I'm sorry, my manager said I have to bring the cup back to bring the bowl." Excuse me? I told her that was very poor customer care, and you are just going to throw the cup out, correct? I reached up and took the cup from her hand and said, "no, I think I will keep the cup. You can tell your manager she is welcome to come and have a conversation with me." The waitress was polite, the General Manager Tim Hauser came and had a charming conversation with us prior to this incident. But, the manager, Sharon, who apparently recently transferred from the Montford Brazwell's, seemed to display very poor leadership skills (not supporting her employees in their decisions in customer service), poor customer service response, (she should have come to the table and responded to the issue personally), and did nothing as a courtesy because of the incident. Brazwell's, patronage is precious these days. There are a lot of other restaurants competing for your business. Poor leadership can sink the whole ship. Perhaps Sharon is out of her league. Reconsider. Won't be back.
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