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| - I originally wanted to rate this 3 stars as this hotel definitely doesn't deserve any more, but unfortunately, it's gone down a rating IMHO. I never ever leave anything in the hotel room once I check out, but for some reason, not only did I leave my coat in the closet but also a charger for my camera battery. I checked out of the hotel but my trip continued to Sedona, which is where I realized that I had forgotten my things. I called the hotel right away, but was put on hold for 20+ minutes and I hung up. I called back and she said "sorry, long line", which I understand, so whatever. She took my information so she can ask the housekeeping department, but of course, I never received a call back. Yes, it's my fault for leaving it in the room and I didn't expect to have it back, but she could have at least been nicer and given me a call at some point in the night.
The service overall was similar to my experience above - rude and unpleasant. The morning crew, maybe the managers, were the only nice ones we've encountered. When we checked in at 2am, one of the elevators was not working so the lady at the front said we'll have to just take the stairs all the way up with our luggage (we were on the top floor) and did not offer any additional help. It was only 6 floors, but we had a lot of luggage and we were tired as hell from traveling. There was also a very nasty smell in the hallways the entire time..
The good:
The free breakfast was probably one of the nicer ones I've had. They always had eggs, potatoes, gravy, different types of cereal, and excellent coffee. Each day they switched up on either pancakes, waffles, or french toast. No complaints there... it's definitely a nice way to fill up in the morning for "free". They have some outdoor seating available, which we took advantage of because of the BEAUTIFUL weather.
They have a pretty big pool area - two pools actually with a "waterfall". One of the pools is somewhat heated, while the other is not. It was too chilly to swim in the mornings and we were gone all day, so I only had one late night swim, which was pretty sweet!
The hotel room itself wasn't too bad either - big bathroom with a very spacious sink counter, somewhat nice view, and an OK bed. The bed itself was comfy, but the sheets were hard and unpleasant.
Overall, this hotel is OK for the money and is in a great location as it is super close to downtown Phoenix and a very quick drive over to Scottsdale. I am not sure if I'd come back though since there are better options in the area with a nicer crew.
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