Whenever I have have an issue with Verizon and have to think about going to this store to straighten out phone issues, anxiety strikes! The absolute worst customer service I've ever encountered and always have to return numerous times to fix the same problem. It's very sad that Verizon hasn't taken a second look at this store's poor performance and customer service record and step things up. Who is the CEO of this company and why don't they care? Wait time? At least an hour, plus it seems they take comfort in telling their customers this! I would not be in business or friends if I treated people like this! What gives???