I am actually not sure what to rate this place, so I'll write first. If I would give this any stars at all it would be because they have some decent home furnishings. I bought a very long oak table and had NO help whatsover getting it out to my van. I asked for help and the girl just said, no, we can't, it's policy. I asked her why it was policy and she just said "it's policy." After pressing the issue as to why, she finally said it was for the employee's safety. That's reasonable. BUT, guess what, she didn't even open the door for me. Geeeeeze Louise.....A very sweet customer offered to help and also offered to carry it with me and put it in the van with me. How sweet is that? (random acts of kindness.) Soooo, if you don't care if they treat you like crap, go for it. I do like some of their stuff...but their customer service is the worst I've ever experienced.