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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2013-09-02 00:00:00 (xsd:dateTime)
itemReviewed	Cogburns
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	2 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	9 (xsd:int)
rev:text	Really terrible customer service Walked up with a friend on a "busy" Saturday night (no wait at the door, but no open tables). The 3 hostesses stood there staring at us - no "Hi", no "Welcome to Cogburns"... nothing. I said "hi, there's 2 of us" and she said "We're full. You can check outside". That was my first clue on their bad service. We ended up sitting outside, under their misters which spewed so much water that we literally had to drag our heavy table to the other end of the patio because our hair, clothes, and even our menus were getting soaked. The waitress watched us dragging our table and didn't offer to help or even comment on the situation. She checked on us during our stay a fair amount until the end of the night came. We sat with empty glasses and plates for almost 20 minutes before she came by to see if we wanted anything else. Then it took another 10 minutes to bring the bill (the place was empty by this point in the night). Then, after waiting 10 minutes with our credit cards on the table, I had to take them inside myself to try and find the waitress. Aaaaand where did I find her? Just inside the door talking to a friend loudly about a relationship issue she was having. She looked at me like I was being rude asking her to run my credit card. My note to the owners of Cogburns: talk to your young staff members about the importance of customer service. Decent food will only get you so far. There are several other bars I'm the East Valley with equal or better food quality with customer service that surpasses what your staff is offering. The 2nd star was given for the wings. They were nice and crispy on the outside and tender on the inside. The raspberry chipotle sauce was tasty.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Amy

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