I am not one to be upset about errors and mistakes but I felt that the girl who work this morning was poorly trained, unprepared and was making the drinks completely wrong and as someone who worked in the coffee industry knowing that you don't pour shots over ice and because it will make them turn bitter are just the basics. I feel as the company who manages this to leave someone unprepared regardless of Super Bowl Sunday is unprofessional. She was very nice and tried her best and I am not mad at her for that. I've been there.. but your management and training needs work. I know not everyone walking in was a mangager at a coffee shop. I am trying not to come off like I only drink great coffee but the poor training there is not acceptable and it was not my first time experiencing that the baristas are Poorly trained and unprepared. I like the concept I like the location and I like the people that work there but you guys need to step it up with your products and training .