Management graciously reached out to apologize for my/our experience. I'll give back a star for this professional courtesy. Expectations for restaurants of Sinatra's caliber/prices are always high. Again, service makes all the difference in the world - and because of their service I stand by my low rating. To be fair, the atmosphere and music is very 'Sinatra' which I love, and for this reason I would go back (w/ smaller party) and try it again....maybe.