I went here based on the rave reviews and was shocked to find someone who talked on her phone (three times) while supposedly doing my color. Smelled like cigarette smoke,which is simply off-putting. Didn't even start until 35 mins after I sat in the chair, nothing happened expediently (e.g., drying my hair). Talked incessantly, would interrupt me after asking questions. My hair has a weird reddish tinge with little differentiation (it just looks blah), so I would not recommend going here if you need ash or violent undertones. I think it has a lot of do with how the highlights were placed, which was way out of sync w/ my haircut, so they don't highlight very much of anything.
I paid $150 and sat in the chair for over 5.5 and it wasn't even finished. I see everyone who have left yelp reviews have been very happy and the photos are really good, but in my experience, this is not how I wanted to look for the holidays. I think Jacki tries and she is personable but needs to be more professional too. Obviously, not everyone is a 'fit' for everyone and I'm sorry this didn't work out.