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| - May I just say that Gene and his staff is the FIRST honest, friendly and talented mechanics/staff around? You have no idea how nearly impossible it is to find mechanics who won't wring your pockets empty. Wait. Yes, you do. That's why you're looking through Yelp to find one such mechanic(s). Look no further. Gene's Auto Worx is the place to go.
I've lived in Phoenix for 11 years and went through 4 cars. I shouldn't be proud about this but I have amazingly bad automotive karma. If it's not an accident, it's a freak breakdown of my cars. Mechanic after mechanic, I had to pay through the nose, borrowing money left and right just to keep a car running.
Well, a month ago, my Honda CR-V started overheating. Every time I filled the radiator and the reservoir with coolant, I'd find it empty a few days later. After several coolant bottles, I took it to Auto Zone, and the guy there determines that the radiator was cracked and show me this MICROSCOPIC crack in the plastic part of the radiator. A few days and 3 different shop quotes later, I bought a brand new radiator at Auto Zone and replaced the radiator with my buddy. A month later, the car all of a sudden started sputtering on the freeway and I was riding Chitty Chitty Bang Bang.
I took the car to Gene's for the second time (the first was only to change a tire), and he was honest with what he could determine and what is still hidden. He determines that the 3rd cylinder was misfiring, and that he thought it might be a broken spring, adding that he cannot guarantee that's the cause unless he took the engine apart, all the while explaining this without sounding condescending like so many other mechanics. He said it may cost up to $1500 to repair but he had to know exactly what was wrong to give me a better idea of the repair cost.
It's my nature to get a second (or third) opinion so I took it to AAMCO Transmissions in Tempe because they had high ratings too. Well, they checked (without taking the engine apart) and basically told me it would be better to just stick in a used engine in my car and that it would cost $3500 at the very least.
I took my car back to Gene's and told them to go ahead and take the engine apart to diagnose the problem. A few days later (Gene's is very busy with repeat customers and new customers so it took a few days) turns out, one of the valve heads in the third cylinder was chipped. Again, Gene kindly explained possible causes of this particular type of chipping. A few days later, I got my car back running like new. He said it was likely that when my car overheated and I ran with it in that condition, it melted a rubber part in the cylinder so when the valve came down, it blew out.
He gave me the broken valve as a souvenir and it cost a little over $1300. Sure, it's not chump change, but imagine if I went with the other shop who had high ratings too! Gene said I was lucky this time though that the engine wasn't shot. I'm lucky I found a mechanic I can rely on.
Went to the bank to get the money to pay Gene and recommended him to the teller, who promptly took down Gene'es Auto Worx's number and address.
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