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  • Beyond aggravated right now. Waited 90 minutes for my iPhone, to see see if my phone shut down problem was part of the iPhone 6s recall, only to find I out I need to restore my phone from iCloud due to a software issue. Really? I could have done that myself and saved an hour and a half of my time. I then asked the representative if I could turn in my Mac Book air for repair. (I already had Best Buy look at it and they quoted me $1100 to repair it.). The Genius Bar rep told me one question per customer and I needed to make another appointment and told me they closed in 18 minutes. I told him that was really inconvenient and since I was already there could he just check it in. He said they need to be fair to everyone and then proceeded to turn his screen around and show me all the other people waiting. Really,?!? I am shocked Apple would intentionally turn away a customer willing to drop between $700-$1100 in your store. That was beyond unprofessional and Apple just lost out on a huge service bill. In fact a customer in your store overheard the conversation and gave me the name and address of a certified Mac repair shop that actually cared about customers and customer service. That's pretty bad! If I ran my business like that I would be out of business very quickly!! Way to go Apple, Good job at ticking off a customer with four personal iPhones for their family, four iPads, two Mac book airs and 12 business iPhones. Way to go! You just lost a huge customer!
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