| rev:text
| - Our A/C went out last night. Actually, the A/C unit was working, our thermostat was, too. However, we were not getting any air into the house. Rather than calling late at night for service, which would have been really expensive to have a house call at that time, we opted to wait until morning.
At 7 am, I called the same people my father used, but I got the answering service. They said they would call back within 15 minutes. It was a bit longer. In the meantime, I went through my ValuPak coupons and found Degree A/C & Heating Services along with 2 other companies. Called the first company and they couldn't get me in until late this evening. Then, I called Degree and spoke with the owner, Bob, who immediately answered his cell phone.
He said they could come out this morning. The house was starting to warm up, but I could wait. He had a couple other calls he had to do first before me. But, a little after 7:45 am, Chad, one of his technicians, called me and said he was a few minutes away. He was at my home by 8 am.
Told him what was happening and he asked where the attic was. Went up there and assessed that it was a bad circuit board. My unit is a Carrier and about 17 yrs old. He gave me a quote of $750 for everything out the door: parts, labor, the service call, 1 year parts & labor warranty. My husband wanted a second opinion, so I called the company my dad used and they said it was a fair price.
I also checked here on Yelp, Google, and a couple other places, as well as the BBB. No issues anywhere, so I think if a business has been in business for 30 years with no complaints with the BBB or really any real negative reviews, it's fine.
It really was about in the middle of what the price could be. So we gave them the go ahead to get the part and do the work.
By 11:15 am, Chad was done and out of there. That includes the initial service call, going to get the part, coming back with it and installing the part. Bob said they would clean up the area of debris because our attic is in a weird spot in the house. I told them that it was fine and that my kids could vacuum. Chad put back the other things that had to be removed in order for him to get to the attic.
Chad gave very personable, friendly and professional service. He seemed to know what he was doing and was efficient. Bob was fine, too, but I didn't have a lot of interaction with him other than the phone call, chatting with him a few moments when he gave me the invoice.
My house is nice and cool again. LOVED the fast, friendly service, and love to support local small businesses.
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