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http://www.openvoc.eu/poi#funnyReviews
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  • The one and a half star review is not deserved. if i can give zero stars i would. WORST customer service ever. I could go on and write 3 pages of everything wrong but i will simplify it. I moved and the monthly total of my bill doubled. called to see what was going on. talked to someone in the Loyalty department who said they fixed the problem. bill came and problem not fixed. called back talk to someone in loyalty department and they said i have to call billing, they can fix my problem. Lady in Billing told me she fix the problem and gave me an amount to pay. I paid it and thought everything is handled. got a bill and everything is STILL not fixed. and now, i have a late charge on my account because i paid a lesser amount THAT THEY TOLD ME TO PAY!!! and now im getting late fees!!!! try to fix problem over weekend BUT APPARENTLY MANAGEMENT GETS TO HAVE WEEKENDS OFF BUT COLLECTIONS DON'T. SO THE PEOPLE THAT CAN HELP ARE OFF, BUT THE PEOPLE THAT COLLECT HAVE TO WORK. Its nice to know where cox stands on customer service, OBVIOUSLY its not as important of getting their pay. I realize that business needs to get their money, but thought that customer service would be just as important to a GOOD company. Having multiple agents ask me if i would like to pay my late fee and when i explained to them i shouldn't have it and them saying "well the people that can help you are all off..." Finally called them on Monday and the same thing happened. First i talked to some one in billing, they wanted to hear my story and i told them i wanted to talk to a supervisor she transferred me..... TO ANOTHER AGENT....at this point i have already been on hold for 10 min, it was another 10 min before the 2ed agent got on the phone. The 2ed agent REFUSED to transfer me to a supervisor unless i tell her my story AGAIN for the 4TH TIME. That took another 10 min. Then finally i was connected to a supervisor. SO AFTER WAITING FOR 30 MIN i finally talked to who i wanted to talk to. The supervisor listen to my story again (telling it for the 5th time) said she can't help and i would have to be TRANSFERRED AGAIN to a different department i lost my cool. I told her, in as polite a way as possible that i will not be transferred, if the other department needs to be contact that she (the supervisor) will contact them for me. after she agree to talk to the other departments for me, she once again ASSURED me that my problems are solved. I will hope and prey this is the case but my gut tells me this bull &%$@. is not over
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