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  • I will never go back there. I just moved to the area and got an infection, so I was relieved this place could take me the same day. I waited an entire hour to be seen. I can understand waiting 20-30 minutes, but a full hour is unacceptable and degrading. When they finally called me back, the nurse took a 15 minute history which I could have filled out when I was waiting in the waiting room, then the nurse said Nicola (the PA) would be right in. After 10 minutes I went to the nursing station to see the status and there was a woman standing at the station. The nurse said Nicola just went into another room and would see me shortly. Five full minutes later, the same woman who was standing at the station came into my room - she was Nicola! So they lied to me about where she was. Nicola was not impressive. She didn't know much about my infection (which is a pretty common one) and then referred me to a specialist who would "call me in 10 days." Ridiculous. Nicola then gave me the direct number to the specialist, which I called several times over the next few days and it gave me a busy signal every time I tried. Then someone from the specialists office called me 4 days later and said they don't even deal with the kind of infection I had. This is unprofessional and irresponsible health care. The office manager saw I was upset and to her credit tried to console me with a card for a free massage. The manager meant well but I have no confidence she is taking any actions to improve their wait times or the competence of the staff. I would give them zero stars if I could.
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