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  • Update 12/1: we've been fully refunded. Update 11/23: wait....another charge of $160.66 in my bank statement. Not sure what's going on here on top of the incorrect billing. The reimbursement below was reversed. I see 2 charges now. So over this BS. Update 11/22: We were reimbursed for the billing mistake. Saved us $321. Thank you Barrio Gran reserva. I do love a good drink however not $321 worth! Update 11/19: barrio gran reserva reached out. Since this was left unresolved from last night when we initially tried to clear up the miscommunication we thought we were left to deal with it. We spoke with Marcos today and we're told that the extra charge will be removed next week. I will absolutely revise this review and turn a negative into a positive. Barrio Cafe Gran Reserva goers BEWARE. We set up a reservation for my mom's birthday on 11/18/2016 at 8pm. We grew up going to Mexico City as kids and we wanted to take her somewhere where she could connect with that at some level. The food was delicious. The only kicker that I feel so wrong about was how our waiter Marcos completely blindsided us. When presented with our drink menus we were going over our options. We each ordered a drink. One of us orders "a glass of herradura" on their menu it states a glass for $69 and a glass for $9. We pointed at the glass for $9. He says a name and he brings out what we think is the $9 glass. When the bill comes we see we have a $276 charge for herradura. If he was about to charge us for the $69 glass of anything I think it his responsibility to inform us about this. I would have politely declined and said I want the $9 glass please bring the $9 glass. Instead he charges us $69 a glass. Our grand total including his tip that he factored in was well over $600 (total in tip it was at least $120). We are by no means herredura connoisseurs and wouldn't have been able to taste and think "oh, this is the wrong one.". We tried to dispute it there, he appeared very nervous when we approached him because he knew what he did was wrong. We weren't about to argue about this during my mother's dinner. I feel so shocked, cheated and ripped off. This wasn't fair. I've never experienced this before. I hope we can come to an agreement. Right now we are waiting to meet with Marcos our server, so this can be resolved in a fair way.
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