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  • If I could rate this 0 stars I would. I had an oil change appointment at 2:30p. Ricardo Ascencio was the one who helped me with the process. While I was asking him about the cost etc. of the oil change Tom Blemings kept interrupting with his cocky attitude with his own questions. What happened to customer service? So instead of being helped, I had to listen to their conversation for 5minutes. Lack of customer service & lack of courtesy. On top of that they lied to me numerous times! I asked if my car was almost ready at 3:30p. He said it would ready soon. 2 minutes before that I saw my car being pulled into the service station. I don't like to make assumptions and have them the benefit of the doubt thinking maybe it was just the same model as my car. Well it was my car because I confirmed the license plate. LIARS! I asked him why my car was just now going into the service garage. He looked flustered and said it would be ready soon. Very incompetent people here. They don't know how to manage their people, they don't have people skills, and they don't have manners. If you have a Lexus, don't go here. That was my mistake. I see a huge difference in how luxury car employees are way more professional. Look I can understand that people get busy. I wouldn't have minded if they told be it would take longer than an hour because I could've went home and had my husband drop me off. But instead, they kept lying to me about when my car would be ready. I am not going here again. The customer service is horrible. The people I dealt with have absolutely no people skills, they are rude, and sleezy. To reiterate, my appointment for an oil change was at 2:30p, I was out of there at 4:20p. Ridiculous.
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