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| - Absolutely amazing customer service and honest to boot!
So we woke up this morning at 6am to a very hot house because our AC had gone out over night. What a great way to start they day! Luckily my husband had Action Air Conditioning on the phone within the hour of us discovering that our AC was out. We have used them twice before and knew Action was a great company to deal with. He called them and we had an appointment scheduled for later in the afternoon today! Yep, that's right, TODAY, the same day that we called!
The technician was here by the time promised. He even called to let me know he was on his way, which I always appreciate, since it helps you plan your day around the service call. When he got here, he asked me what was going on. I told him the issues and he went to work right away. After a bit, he had figured out the issue (a blown circuit board) and explained what he needed to do, how long it would take, and the approximate cost to replace the part.
So after sweating my tail off all day, I told him to go for it and fix the bad boy ASAP. And what do you know, the AC unit was fixed within the time frame promised and for the exact amount we had discusses previously. No mysterious charges or parts were added to the bill. He even showed me the messed up part, which was a circuit board with a blown out hole the size of a dime, and explained what happened to cause the problem in the first place (thank goodness for circuit breakers).
My technician was awesome. He was friendly, knowledgable, and good at his job. The call center was friendly, courteous and very helpful when arranging my service call. This is a top rate company that does great work honestly! Thanks Action Air Conditioning, Inc. for fixing me up and treating me well. I hope I don't need AC service for a LONG time, but if I do, Action will be who I call over and over again!
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