Here is what I don't understand. All of these people are upset because the store has a list and protocol they have to follow. One guy claims they were closed by 5:25, which he thought was bullshit cause they close at 5:30. No sir, they actually close at 6:30 and you don't know what you're talking about. People think it's okay to bash and put the store down based on what the employees are required to follow by their protocol. The entire staff is amazing, friendly, helpful, and usually has you in and out of the store in 5 minutes. That's where the focus of these reviews should be. The UPS store is a customer service, not a 'bend the rules of the entire company to serve you and only you'. Here's an idea, if you are unsure if they can do what you need to do, before you drive all the way across town just call them. Even if they don't have an answer right away they are quick at finding you a resolution, and calling back to give you an answer. Amazing staff. Amazing store. Don't let a few assholes on Yelp discourage you from going there.