I was with citizens Bank of Massachusetts for 10 years. We relocated to Squirrel hill and I thought that the service would be just as good. Unfortunately the service got worse. Extremely long lines at the squirrel Hill branch and managers that have their hands tied and can't do anything to help fix problems. Any issues you may have you have to call the 800 number and you have long hold times. I like a bank where I can go in and talk to somebody and I can get something done. I am not a fan of citizens Bank.