I am very happy to increase my review to 5 stars!
I went in 2 more times since my last review and I was very happy those times. I also contacted the owner and she got back to me in a timely manner, apologized, and explained the situation. Overall, I'm very happy with how everything was handled.
All that being said, the spa is always clean, the techs are very nice and professional, they have an amazing polish and gel selection, and I always love my nails when I leave here.
Thank you guys for changing my mind and I will definitely be back!