Nothing horrible happened here to me. It was mostly a pleasant affair all around. However, my desire for a specific hair style fell on deaf ears. Twice. The haircuts I received weren't bad... just an inch taken off the ends. But that's not what I requested. Maybe it's my own fault. I should have been more demanding. But I was so damned blissed out after the shoulder massage, aromatherapy, herbal tea, & hair washing... I just let them do whatever.