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| - PREFACE: Of all of my time on Yelp reviewing businesses, I have handed out less than a handful of one-star's and what these establishments have had in common is either questionable business ethics or extremely flawed business practices. I am filled with disappointment to now add Mangia & Bevi to this list as it is my neighbourhood Italian resto and it was one of the earlier date spots that my partner brought me to. Unfortunately, we will no longer be returning because I will not support a business that has a visibly negative energy, whose employees and owner scapegoat each other in front of the customer, whose owner cannot assume responsibility for her own establishment, and I will not tolerate business owners who treat their patrons and employees with disrespect.
Abridged play-by-play:
- Starts off with a cold reception every time we have come here
- Typical Torontonian "pfft you don't have a reservation" attitude
- No one took our food orders but Good Guy Busboy noticed and got the owner to personally come take our orders
- Our salad was the wrong order
- Over 1h00min passes after our mistaken salad, still no sign of server nor our food
- Good Guy Busboy noticed and checks on the order
- At 1h15min, we get the wrong entrees.
- Grumpy server finally mumbles a word of apology: states that the owner made a mistake but does not want to tell her because she is the owner - I extended my empathy and understanding as it is quite clear that apologies are hard to come by from this server
- 1h20min, entrees finally come: special tagliatelle and commentadore - both very underwhelming, dry and bland - hmm probably because they rushed to make it
- Server assured us that she adjusted the bill
THE KICKER:
- TWO HOURS after being seated we go up to pay and the adjustment she talked about was less than 10% of our total bill Server offers for us to speak to the owner, we agree
- Owner came out apparently withdrawn and defensive. I started with a compliment of how the evening started out great, but things kind of went downhill after the salad...
- Her response, direct quote, was "Well what do you expect? What is your expectation? The salad was wrong and the food was mixed up, but you got the right one in the end. You got what you ordered"
- Us: "We were thinking an apology would be a good place to start? We aren't here for a free meal"
- Owner: "Yes I believe my server apologized to you already. She admitted to me that she screwed up"
...???? My mind was BLOWN: did she actually just say "my server apologized to you!?" rather than offer a personal apology? If I were not upset about my experience up to that point, the way this business owner handled the situation was unbelievable. The only consistently great thing from the night was the Good Guy Busboy, I can only hope that he received our tip.
Listen Yelpers, we all look for so much more than flavours and food quality when we go out to dine. Yelp is about so much more than food, but supporting local businesses who exude positive energy, provide excellent service, and demonstrate respectable morals and business practices. We are blessed with many wonderful Italian restos who do it right and treat you well. I would strongly urge you to go give those a try instead.
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