This Verizon Wireless location specifically has no customer service skills at all whatsoever!!
They'll just try to get you in a contract and while doing it lie about everything in the process. They gave me so called "free Verizon hum product" as a gift and promised no additional charges or extra lines lol ha that was a lie....I've been trying for the past 4 months to fix this issue but now they say they can't....rude!! No customers service!! Helpful, not!!!
Try another location... they'll try there very best to get over you and then say it's your fault, all the staff need to be replaced with real customer service agents who wants to work and help.....