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| - Received a free lobster dinner with my total rewards card from the casino. Showed up on a Thursday around eight o clock at night and there was an extremely long line. Luckily my friend is a diamond player and we had our own line with only one couple in front of us. As soon as we were checking in we were advised they were all out of lobster. I guess you have to get there early before they run out. Guess we weren't the only ones lured in with an empty promise for a free lobster tail. We were seated by the hostess after about a five minute wait. The weirdest thing was they seated another table of two before us when we were clearly next in line. We were told after we were seated that we could start eating and our drinks would be there shortly. There was several stations, one for desert, Asian, American, Italian, carving (prime rib, turkey, corned beef etc) and maybe one more that had a mix of different kinds of items, all the best stations had lines (carving and American). Round one was salmon, meatloaf, risotto, some kind of pasta dish and a wedge salad with blue cheese and bacon. By the time I got back to the table, ate all my food (was all pretty good and I haven't ate a bite in nine hours and I was starving) still no drinks. I got up to go get some Asian (looks good but is bland, not authentic and a complete waste of time) our drinks still haven't arrived. I had to wave a server down, ask for drinks and still waited another ten minutes. This really pissed me off and I'm getting upset again right now while writing this review. They lost a star for service and I shouldn't have left any tip.
Since I didn't eat my Asian I went in for round 3 on some ribs (surprisingly very good) turkey with mashed potatoes and gravy (waited five minutes for the gravy to heat up on the grill) another F for fail for the wait staff who convinced me they can care less about my dining experience. My friends said the corned beef was really good and it looked good but I can't confirm because they were out and lied and said more would be out soon and never came. FAIL...
Desert was really good, I had mini cupcakes (yummy) cheesecake (melting) but flavor was good and a make your own sundae. You will love this concept, maybe ten different ice cream flavored to choose from (vanilla, strawberry and choc chip) was very good ice cream. Topped how I like. I was stuffed but I need to gripe more about the service. This is a strong word but I hate their service. Their staff seems to be purposely trying to lose customers. I have never had this many service disasters in one experience. They should all be fired and replaced with people who care. That is all
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