I recently went to Paladar and was disappointed with their happy hour after a very nice first experience. I expressed my feelings on yelp, and their manager reached out to me asking that I give them another chance, and offering me a gift card to try them again. I wrote back and said it wasn't necessary, but if he wanted to send me one, I would be happy to return, and I provided my address. I never heard another thing from him. If you are going to the trouble of trying to improve customer satisfaction, please follow through. Now I would never go back, and I'll relate this story to all that ask.