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http://www.openvoc.eu/poi#funnyReviews
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  • I have to say, I am not one to give bad reviews but this one was totally warranted. With that said, let's continue. I drove in and asked for a basic car wash and mentioned the banner for the $4 off. He said "sorry you already missed it because it ended at 11:00AM and it's 11:09AM". He went on saying that "that's for the early birds and your not an early bird". That started frustrating me right then. I told that's fine and I understood. That's when the pushing extra services started. He wanted to "wash" my tires for $3 and my head lights for extra money. Like, what? I continually said no to everything and kept asking for the basic wash. It went back and forth for awhile but he finally relented. After then he then asked me if I was selling my car and that if I was that he would buy it. Asking me to buy my car at this place seems super unprofessional. After that fiasco, another employee ran me down as I went into the lobby and said he wanted to talk to me about my windshield. I told him I am aware of the crack of the windshield and I was already getting it taken care of and I'm just getting a car wash today. He continued to follow me as I walked into the lobby asking about my insurance provider and they work with all of them. I had to keep telling him no and then I told him that I will not be talking to him any further about this. All I wanted was a car wash! It seems like this place desperate for business because they are trying to take advantage of customers and pushing them to pay for extra services that they don't need or want. It could be they are struggling so they force employees to be pushy and create and negative experience for customers. That is what their behavior tells me. The car wash itself is basic and there isn't anything special about it. I'm not sure what exactly the value they are trying to bring by creating a negative customer experience when trying to get your car washed. Their are a few things that saved this from a one star review. The cashier rang me up with the $4 off discount, I really appreciated that, and I was in and out pretty quickly, about 10 minutes. *Some advice to the owners* your employees should be asking customers things like "do you know about our other services?" or "we have a deal on this service". They shouldn't be pushing customers into services that they don't want or need. Make customers feel like they matter and that you bring them value for your service so they keep coming back.
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