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| - When you look for repair shop, it's important to keep your priorities straight. While friendly interactions are nice to have, quality work is what I expect. I had this Car-X do two maintenance services (over the course of a year+), and about a month after the second one, my car started to produce an incredibly loud high-pitched noise.
When I contacted Car-X with this, the response was basically, 'parts don't last forever. take it back in.'
Well, I'd hope parts last longer than a month after you supposedly checked them over... I didn't trust them enough to take it back. Here are the results from a more reputable mechanic:
Long-term overheating, which caused quite a bit of internal damage, including the oil filter housing and water pump bearings.
Two maintenance services, and Car-X didn't catch this. It was a systematic failure, not just a single part breaking, and it definitely would have been less costly to fix if found earlier. Icing on the cake? The synthetic oil that Car-X suggested I upgrade to (which I did) left enough gunk that I had to pay for another oil & filter change, a little more than a month after Car-X's service.
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