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| - Overall a wonderful experience for my grown daughter, who was recovering from a head-on accident with a semi. She stayed here after her first surgery and then came back after further surgeries for the same limbs. She sustained 12 fractures in the limbs and back (5 of which were compound), and a "near amputation" of her arm. I would definitely recommend this place to others or go here if the need presented itself.
They don't make frequent visitors feel uncomfortable about being there at all. The decor is professional but somewhat "homey," so that was nice compared to most skilled nursing's room environments. They have a community room that has couches, etc., and a large-screen TV so that mobile patients can have a change of scenery, especially when visitors come by. They have a BEAUTIFUL courtyard available to patients, which my daughter adored going to. She could go there alone or with visitors. It's very green and peaceful and has a gazebo with adequate shading, if desired.
Dr. Leela was a God-send. Truly. She's a very, very knowledgeable physician who is serious about her craft and also has a kind soul.
Please forgive us in advance for blanking out on the names of ALL of the CNAs, LPNs, charge nurses, and RNs not mentioned below. I am not exaggerating when I say there was not one negative experience we had with any of them.
Shout-outs from my daughter to Teresa (sp?) and Patricia who are the two nicest people she said she's met in her life. They are compassionate, caring, and kind, which made her feel much less homesick and sort of part of a family there. And another...ahem...shout-out to the CNA Dante who was kind, genuine and "very easy on the eyes." lol We are both wracking our brains trying to remember another of her favorite CNAs whose name was, we believe, Sylvia. She's a short Italian lady with short curly hair that often had a headband in it. (LifeCare, please comment on my review or send me a Yelp message so we can edit the name if we're wrong). But she was an angel, so thorough in her duties, personable, and warm. She always seemed so happy to see my daughter.
I mention all of the above compassion in detail because the emotional factor is often forgotten in rehabs and nursing facilities. My daughter was emotionally raw after almost 4 months that included 2 weeks in ICU, multiple surgeries, and PTSD from the accident itself. Not only did I feel better when I did have to leave my daughter alone there, but I really believe that the mind-body connection is essential to physical healing. And healing, she is.
All the nursing and support staff were very observant and mindful to not hurt her when transferring her, etc., which was no ordinary task. Believe me. :-) The night-time security measures were excellent.
Even the cleaning staff was quite friendly and accommodating, keeping things clean.
The head physical therapist was very careful with her fragile state but still challenged her appropriately, gave her excellent therapy, and was a very nice person too. (please forgive me, I've forgotten your name....you can let me know this one as well, if you would, Lifecare :-) ).
We never had issues with them contacting insurance for approval, etc.
The admissions director and her assistant (don't know if that's her title) were very helpful and friendly when we were deciding on the facility and making arrangements.
My only suggestion is I wish more places would supply female urinals to avoid bedpan usage for patients who have pain associated with turning in bed (although most hospitals/rehabs/skilled nursings do not supply them.)
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