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  • The only reason this dealership gets 1 star is because it's the least I can give. We purchased from Earnhardt years ago and had a terrible experience. But we found the vehicle we wanted at a decent price and decided to give it a try again. BIG mistake! TERRIBLE SERVICE! Here are our issues: 1 - The vehicle's check engine light came on 2 days after we purchased it. (This vehicle is still under manufacturers warranty.) When my husband called about it they tried to give him the run around. He did research before bringing the vehicle in and found that the issue required major engine repairs. When dropping the car off the service advisor tried to indicate a minor issue and it wasn't until my husband shared his homework did he finally admit that there was significant word that would need to be done. 2 - About 2 weeks after purchasing the vehicle my husband received a call from the finance department demanding he pay them over $300 for the vehicle registration. My husband refused to give them money without any paperwork or proof and was accused of being a thief by the Finance Manager AND the GM! Ultimately, they made a mistake on the registration fees on the paperwork and blamed my husband for not reviewing it prior to signing. Who reads the registration fee on a vehicle purchase agreement?! And why is he stealing because they made a mistake and didn't catch it?! TERRIBLE SERVICE! We ended up paying it, but still have not received a receipt for the money. 3 - We have refinanced the vehicle and cancelled the GAP coverage. Another run around to get the money back. They have ridiculous hoops to jump through, excuses for everything and do all they can to delay any refund. It will now take until the end of April to get our $800 back, even though it was requested the first week of March. Every level of this organization lacks professionalism and customer service skills. Even the General Manager accused my husband of being a thief because of their mistake on the paperwork! How do you get return customers when you treat them in this manner? We purchase a new car about once a year... Never again will we purchase from an Earnhardt dealership! Guess Tempe Dodge will make a lot more money...
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