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  • Very calm and without anger I simply state facts. I live in an old building with VERY old doors and locks that needed re-keying. I chose Anytime because they have experience in my building. Prior to having the re-key the previous owner of many years and myself who owned for 6 months, had no issues opening the front door at all in any way. I had my locks re-keyed through Anytime, which required removing the lock entirely and bringing it down to the vehicle of the locksmith and taking apart the entire door lock off the door. When replaced the new key stuck a little when turning but I was fine with that because not a huge issue. It got worse next few days, but still with a little effort I could open so not a huge issue. VERY recently after re-key I got completely locked out of my unit because the key would not turn the lock enough to allow the door to open. I spoke to locksmith about this and mentioned NEVER had this issue prior to re-key and was told its the old locks. Again mentioned never had this issue with same old locks prior and could it possibly be the taking apart the locks and putting back together could have caused it to be a small bit off causing the lock to jam. Again told NO and its the old locks and $85 to come look at it again. Being that I am confident this issue did not exist prior to the re-key I asked kindly if anything could be done to come for two mins and check it and again told $85. To me does not seem like the best service but that is just my experience and not to say anyone else would have that same result. I happen to be in a very customer oriented profession myself, so just a bit confused when someone is so adamant about not assisting someone with an issue, they most likely caused them to have in the first place. I hate being such a low star rating when they seem to have a good track record, however my experience was such that two stars are warranted.
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