I took my boots to Tony's to replace the heel and was up-sold to condition my boots. He made it sound like a good idea, but that tacked on an extra $20. Tony was nice and I had high hopes that I had found my go-to shoe repair. In the end, the turn around time was great but unfortunately the quality was not there. The heels were sanded down, but on an angle, and then new heels were attached. Due to the angle of the heels, I could not wear them because now they caused pain in the middle of my feet! I was really upset because these were $380 boots. These used to be my favorite boots, and now because I can't wear them, they are sitting in my closet. Tony is nice but beware of up-selling and faulty workmanship.