| rev:text
| - I've been to this new spot probably a half a dozen times already, but the service is starting to do that sliding downhill thing that seems to happen to so many places after the first few weeks.
The food is good - gelato is amazing and a refreshing change from the obscene amount of "fro-yo" in the area. Pizza is good - a bit underdone for me but still good.
Service is usually okay, although last time I went with my partner we were more than a little disappointed. I ordered the Sofia and asked for no mushrooms (I have an allergy) and no onions. I was told that the peppers and onions are pre-mixed and cooked so they couldn't do the sandwich without the onion - disappointing, as things seem a bit less fresh when they've been precooked (and this place is all about 'freshness'.) I was told that no mushrooms would be fine.
When I got my sandwich it had mushrooms on it. There were tons of staff but no one came over to ask how our meal was, and the staff seemed to just be bumping into each other. I picked the mushrooms off my sandwich since no one seemed available, and our server clearly saw them on my plate and said nothing.
Also ,we had ordered a pepsi and a ginger ale when we first ordered. I asked our server when our appetizers arrived about our drinks and she said they'd be right out. Then the mains came and we asked about our drinks again and she said she'd get them...sort of looking annoyed. Halfway through lunch and they still weren't there, so I asked again. Still nothing.
Finally, I went up to the counter and let them know we were almost finished and still hadn't gotten our drinks (we had also asked for water which never came). The girl at the counter apologized and said she'd make them right up. I watched them sit on the counter a good 5 minutes before someone picked them up and brought them over (by that time we were done.) Then we went to pay and the drinks were on the tab twice.
It was an irritating experience to say the least. Overstaffed that leads to disorganization and a lot of near-mishaps via staff bumping into each other.
The food is also pretty pricey for what it is. They have some promotional days but mostly for alcohol like sangria, not for food. Maybe they need to think about a prixe fixe? And some additional appetizers that don't rely on the same dough they use for the pizza crust.
It's a shame, because the spot had a lot of draw, especially since I'm doors away. Unfortunately, they just don't have enough to offer, especially for a place with as much to choose from (in reasonable price ranges) as the Annex.
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