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  • Never again. I've been here many times with multiple vehicles and service has never been a problem. Took it in for oil change alignment and rotation and came out with a broken lock. Seriously? A broken lock? They broke the lock on my driver's side and I found out when I left and went directly to the store and couldn't lock my car!! Came back and the tech said he was wondering why he couldn't get out of my car! Thats funny because I got out and it locked fine when I dropped it off 2 hours prior! What a joke. Now I'm back and he's taking the whole door off!! Unbelievable. I'm sure my door won't close now after. Should have gone to the dealer like I normally do. They couldn't fix it and I ended up going to the dealer and having to get a loaner car while it got fixed. Never again. Funny too that the manager said they "don't really have a corporate just an area manager" because about 5 years ago I had to phone their corporate on another vehicle and the guy at my dealer just happened to work for a Firestone store and said call corporate.
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