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  • Unfortunately, Ive been going to this store for over 10 years and yesterday (9/9/15) was the cut-off. im guessing they we're stocking things up and I happened to go by the Hawaiian juice end-cap and saw Pokka GOLD Milk Coffee, of course looking for the prices in there is horrible BUT I found it and it says .79$. so I go to check out and it rings up at $1.99; then i tell the clerk isn't it suppose to be .79$? she says she looked up in the old price book and it says $1.99. So I said NOOOOOO THE SIGN SAYS .79$ so she tells the bagger to go check and seriously I tell them from here I can see their YELLOW signage, and kept explaining its on the bottom right when your looking at the sign.The bagger is like dumb-founded and ask the stock guy and brings the whole case that it should be sold in and says no its the WHOLE case not single. So while im waiting for the bagger to come back the clerk tells me 'if it is, i'll honor it.' Now after all that I HAD to GO with the bagger to show exactly what SIGN I was talking about, bagger calls the stock guyover and ask in Spanish, 'why is the sign there, what coffee it is for, and is the SAID coffee being sold separately?' so the guy looks at me and says yeah that sign is wrong and IT Cannot what so ever. So I went back to the cashier clerk, and said I wasn't lieing and the bagger confirmed, and told the bagger to mark off the sign. Tells me she cant honor after all because the stock guy said so, I said in a polite but irritated manner "you told me that you would honor the price and now you are not. I know its not your fault but you have to honor and satisfy the guest." the clerk refuses and says SORRY, which she isn't, I told here " so why did you say your were going to honor if your going to take it back, you needs to own up to your actions and tell your boss you had to take the loss of a product for service recovery" but instead they have lost me as a Loyal Customer!!!
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