I read the reviews and was excited about this place since we had never boarded our dog. I called and on the message it suggested sending a text which I did. I did not get a response so I called the next day and left a message. 12 hours later still no response. The website and reviews lead me to believe communication would be easy. I guess I will never know how good they are since I have not received a return text or call over the last 2 days.