I was really upset about the order I placed. I called and the girl over the phone said my pizza will take 20-25 mins. I get there and no pizza! They either lost the ticket or didn't take my order at all! They said I might have called a different location since they have three other ones but i showed them the number and the directions that were both obviously on Yelp that stated on Nelis! I even showed them my call and time frame on my recent calls since they didn't want to believe me! Even after I paid for my pizza the guy that seems like the manager asks did u want to do tip on card or drop it in the box? The freak!? I'm not trying to leave squat if you can't even take a simple order! How dare they question where I want to leave a tip for them for not doing something right! Never again! The food is mediocre also! There wasn't enough pepperoni for their one topping "special". Worst place to drive out of my way for just pizza!