| rev:text
| - First, let me start by saying I always call the business prior to posting a negative review.
That being said, we decided to stop by this location on Sat May 21st after our kids' football game, around 6:30pm. My stepson loves Cane's and has had it several times in the past. He ordered the 3 finger meal and he was the only one in the family who ordered food from there. Around 10pm he started vomiting multiple times within a very short period, followed by pretty severe GI issues. I think you know what I'm referring to. Poor guy was miserable all night and was in bed most of Sunday and had to miss school today.
When I called on Sunday the girl who answered the phone was very sweet, apologized and asked if I wanted to speak to the GM, so I said sure. I prefaced the conversation by saying that I was not looking for compensation I just wanted to let them know in case they needed to do something procedural on their end, i.e. overseeing food handling practices, etc. The GM was polite but when I told him I didn't want anything just wanted to let them know, I got the impression by his tone that he didn't understand why I was calling and that he did not believe my stepson had gotten sick from there. I asked if they prepare all the food there and he said yes, and that it is "delivered fresh." "Delivered fresh?" Oh so you don't order from the salmonella farm? Ok, good to know. Look dude, I don't think anything was done on purpose but my kid did get sick from your chicken, just wanted to let you know so you can step up your practices so someone else doesn't get sick. He offered no apology but asked if I wanted him to notify corporate. If I wanted that I would have contacted them myself.
We will continue to go to Cane's because all of our other experiences have been positive, we just won't go to this one. I've read other reviews on this store and it sounds like they need to step up their quality of food and customer service.
|